BOUZEYENE MOHAMED

Hospitality & Administration Professional

La Marsa, Tunis

Profile summary

Motivated hospitality & administration professional with experience in customer service, front desk operations, and team management. Skilled at delivering high-quality service, handling guest inquiries, and ensuring smooth operations.

Career highlights

Exceptional Guest Service Delivery: Providing exceptional guest service through front desk operations, check-ins/check-outs.

Cafe-Restaurant Operations Management: Supervised daily operations, managed staff, and resolved customer issues at Costa Brava Café-Restaurant.

Key skills

Skills
Customer serviceTeam managementOperations & financeBudget managementTeamwork & CommunicationRevenue ManagementDigital Marketing & Social Media ManagementData Analysis & ReportingProject ManagementConflict Resolution & Negotiation

Professional experience

ReceptionistJan 2025 - Present
Novotel Hotel

• Managing front desk operations, check-ins/check-outs, and providing exceptional guest service.

  • Managing front desk operations, check-ins/check-outs, and providing exceptional guest service.
Chef de RangJul 2022 - Sep 2022
Chez Franky

• Delivered customer service and table management in a fast-paced restaurant.

  • Delivered customer service and table management in a fast-paced restaurant.
ManagerJun 2020 - Jan 2021
Costa Brava Café-Restaurant

• Supervised daily operations, managed staff, and resolved customer issues.

  • Supervised daily operations
  • managed staff
  • resolved customer issues.

Education

Bachelor's Degree, ManagementJan 2021 - Jan 2024
ISCAE – Higher Institute of Accounting and Business Administration
High School or equivalent, Economics and ManagementJan 2020 - Jan 2021
Lycée Marsa Erriadh